Privacy Policy – LOOH: Hostel Partner App
Effective Date: 22 June 2025
App Name: LOOH: Hostel Partner App
Developer: Prince Kumar
Contact Email: loohhostels@gmail.com
1. Introduction
LOOH: Hostel Partner App is a digital platform that helps hostel owners manage their data, track bookings, and promote their hostels online. This Privacy Policy explains how we collect, use, and protect your personal information when you use our application.
2. Information We Collect
During Sign‑Up:
- Full Name
- Email Address
- Phone Number
- Password (stored securely in encrypted form)
During Login & OTP Verification:
- Phone Number (for OTP delivery)
During Hostel Account Setup:
- Hostel Name
- Hostel Owner Photo
- Hostel Images
- Country, State, City
- Hostel Description
- Referral Code (for agent tracking)
- Location Data (for accurate map positioning)
During App Usage:
- Room management data (add, edit, delete)
- Online booking records
- Offline resident information
- Financial records such as fees and payment history (manually updated by the owner)
3. How We Use Your Information
- Create and manage user accounts
- Provide secure authentication and OTP verification
- Enable hostel profile management and updates
- Display accurate hostel location on maps
- Track booking and resident information
- Maintain payment and financial records
- Improve application functionality and user experience
- Provide customer‑support services
4. Location Information
We collect location data during account setup solely to display your hostel’s position on the map. This information is used only within the application and is never shared with unauthorised third parties.
5. Data Sharing & Third‑Party Services
We do not sell, rent, or trade your personal information to third parties for commercial purposes. Limited data may be shared with trusted service providers solely to keep the app working:
- Supabase: authentication, data storage, and backend services
- Google Maps API: location and mapping services
- Payment processors: future payment features (if implemented)
These providers are bound by their own privacy policies and data‑protection agreements.
6. Data Security
- Secure password storage with encryption
- Regular security audits and updates
- Strict access‑control and authentication procedures
- Data backup and recovery processes
7. Data Retention
We keep your information while your account is active or as needed to provide services. When you delete your account, all personal and hostel data are permanently removed from our systems within a reasonable timeframe.
8. Your Rights & Choices
You may:
- Access your personal information
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Port your data in a portable format
- Object to certain processing activities
To exercise these rights, email us at: loohhostels@gmail.com
9. Data Deletion Process
You can delete your data by:
- Using the Delete Account option in the app
- Emailing your request to: loohhostels@gmail.com
After we verify your identity, your data will be permanently deleted within 7 business days.
10. International Data Transfers
Your data may be stored or processed on servers in other countries. We apply appropriate safeguards to protect it during international transfers in accordance with applicable data‑protection laws.
11. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance user experience, analyse usage, and improve our services. You can control cookies through your device settings.
12. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be communicated via in‑app or email notifications, and the new version will carry an updated effective date. Continued use of the app constitutes acceptance of the updated policy.
13. Legal Compliance
We comply with relevant data‑protection laws, including (but not limited to):
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Indian data‑protection legislation
14. Contact Information
- Email: loohhostels@gmail.com
- Phone: +91‑9798677908
- Response time: We aim to reply within 48 hours.
15. Dispute Resolution
Disputes relating to this Privacy Policy will be resolved through:
- Direct communication with our support team
- Mediation via appropriate channels
- Legal procedures under the jurisdiction applicable to your location
Need Help? Contact our team anytime via loohhostels@gmail.com.