Effective Date: 22 June 2025
App Name: LOOH: Hostel Partner / Hostel Booking App
Company: Looh Hostel Private Limited
Contact Email: loohhostels@gmail.com
The LOOH: Hostel Partner App is a comprehensive digital platform designed to empower hostel owners and property managers to efficiently manage their hostel information, track bookings, maintain resident and financial records, and enhance their online visibility. We value your privacy and are committed to protecting the personal and hostel-related information you provide while using our App. This Privacy Policy explains in detail the types of information we collect, the purposes for which it is used, how it is stored and protected, and your rights and choices regarding your data. By accessing or using the App, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the App.
Information We Collect
We collect information to ensure the App functions smoothly and provides a secure, personalized, and reliable experience for hostel owners. During the sign-up process, we collect personal information such as your full name, email address, phone number, and password. The password is encrypted to ensure your account remains secure. Your phone number is additionally used during login for OTP verification to confirm your identity and prevent unauthorized access.
When setting up your hostel account, we collect information such as the hostel’s name, description, images, and the owner’s photograph. This information helps us display accurate and complete listings within the App. We also collect your hostel’s country, state, and city, along with GPS location data, which allows us to show your property accurately on maps and in search results. Referral codes are collected to track agent and partner contributions to bookings.
While using the App, we collect data related to room management, including any additions, edits, or deletions. We also collect online and offline booking information, resident details, and financial records such as fees and payment history that you input into the system. Additionally, we gather technical information such as IP addresses, device type, operating system, and crash reports. This information is used solely to improve App functionality, enhance security, and provide a smoother user experience.
Uses of Your Information
Your information is processed to provide, maintain, and enhance the services offered by the LOOH: Hostel Partner App. We use your data to create and manage your user account, provide secure login and OTP verification, and enable hostel profile management. Location data ensures your hostel is accurately displayed on maps, helping potential guests find your property easily. Booking, resident, and financial information is used to provide accurate tracking of occupancy and fees, and to assist with operational and accounting processes.
We also analyze user behavior to improve App performance, fix technical issues, and optimize features for better usability. Your contact information may be used to respond to queries, feedback, or concerns you submit through the App. Importantly, we do not use your personal information for marketing purposes without your explicit consent. Data processing is always limited to the purpose for which it was collected, in compliance with applicable legal and regulatory requirements.
Location Information
Location data is collected exclusively during hostel setup to accurately place your property on maps. This ensures that guests and users can locate your hostel efficiently. The data is stored securely, used only within the App, and is never shared with unauthorized third parties. Hostel owners can update their location data as needed to maintain accuracy. This practice enhances discoverability while protecting privacy.
Data Sharing and Third-Party Services
We do not sell, rent, or trade your personal information to third parties for commercial purposes. However, certain trusted third-party service providers process limited information to enable core App functionality. For example, Supabase is used for authentication, secure backend storage, and database services, Google Maps API provides mapping and location services, and payment processors may be integrated in the future for secure transactions. These providers are bound by strict privacy and data protection agreements. We do not post any content to your social media accounts without your explicit permission.
Data Security & Retention
The security of your information is a priority. We employ encryption to store sensitive data such as passwords and financial information. Access to data is restricted to authorized personnel only. We conduct regular security audits, monitor for potential vulnerabilities, and implement system updates to protect against unauthorized access, data breaches, and other threats. Backups are performed regularly to prevent data loss, and encrypted communication channels ensure secure transmission of sensitive information. While we take extensive precautions, no system can provide absolute security, so we encourage you to protect your login credentials and device.
Your personal and hostel-related data is retained for as long as your account remains active or as necessary to provide our services. Upon account deletion, all associated data is permanently removed from our systems within a reasonable timeframe, unless legal obligations require extended retention. This ensures that your information is not held longer than necessary while maintaining compliance with regulatory requirements.
Your Rights and Choices
You have several rights regarding your data. You may access the information we hold about you and correct any inaccuracies or incomplete entries. You may request deletion of your account and all associated data, as well as request a copy of your information in a portable format for your own records. Additionally, you may object to certain processing activities. These rights allow you to maintain control over your personal and hostel-related information. You can exercise your rights by contacting us at loohhostels@gmail.com, and we aim to respond within 48 hours.
Data Deletion Process
You can delete your account and data directly through the App by selecting the Delete Account option. Alternatively, you can send a deletion request via email, providing your name, phone number, and email address. Once we verify your identity, your information will be permanently deleted within seven business days, and you will receive confirmation of the deletion.
International Data Transfers, Cookies, and Legal Compliance
We may store or process your data on servers located outside your home country. All international transfers are conducted with appropriate safeguards to ensure compliance with GDPR, CCPA, and applicable Indian data protection laws, so your information remains protected across jurisdictions.
Our App may use cookies, device identifiers, or similar tracking technologies to enhance functionality, analyze usage patterns, and personalize features. You can manage cookies through your device settings. Disabling cookies may limit certain App features but will not affect access to essential functions.
We comply with all relevant privacy and data protection laws and regularly review legal requirements to maintain ongoing compliance.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or App features. Significant updates will be communicated via in-app notifications or email. The updated version will carry a new effective date, and your continued use of the App constitutes acceptance of the revised Privacy Policy.
Dispute Resolution
Any disputes regarding this Privacy Policy will first be addressed through direct communication with our support team. If unresolved, mediation via authorized channels may be pursued. As a last resort, legal proceedings may be conducted under the jurisdiction applicable to Patna (Bihar).
Contact Information
For privacy-related inquiries or to exercise your data rights, you may contact us:
Email: loohhostels@gmail.com
Phone: +91 92048 13265
Grievance Officer Address: In front of RPS School, Bailey Rd, RPS More, Patna, Bihar – 801503
Response Time: We aim to respond to all queries within 48 hours